Question 1

How can I make a reservation?

Accepted Answer

Online or give us a call. Easy peasy.

Question 2

What payment methods are accepted?

Accepted Answer

All major credit cards. No coconuts, please.

Question 3

Do you require a deposit upon check-in?

Accepted Answer

Yes, a refundable deposit. No funny business!

Question 4

Can I book on behalf of someone else?

Accepted Answer

Sure, but we’ll need a credit card authorization.

Question 5

Do you offer any discounts or special rates?

Accepted Answer

Seasonal discounts and deals for longer stays. Stay a while!

Question 6

What is your pet policy?

Accepted Answer

No pets. But we’ll love them from afar.

Question 7

Do you have a quiet hours policy?

Accepted Answer

Party on, but respect the neighbors. Keep it cool after 10 PM.

Question 8

Is there a policy for lost and found items?

Accepted Answer

Lost something? We’ll keep it safe for 30 days. Contact us!

Question 9

What is the hotel’s smoking policy?

Accepted Answer

Smoke outside in designated areas. Keep the fresh ocean air inside.

Question 10

What is the check-in and check-out time?

Accepted Answer

heck-in begins at 3 PM. Check-out is by 11 AM—no need to leave at the crack of dawn!

Question 11

Can I check in early or check out late?

Accepted Answer

Early birds and night owls, we’ll try to accommodate you. Early check-ins before 11 AM come with half-day charges. Sleep in or arrive early—your choice!

Question 12

Where is the Coconut Hotel located?

Accepted Answer

Directly on the beach and north of the first roundabout in Canoa. If lost, just follow the sound of waves and look for the coconuts!

Question 13

What languages does the staff speak?

Accepted Answer

We speak English, Spanish, and the universal language of relaxation.

Question 14

Is the hotel family-friendly?

Accepted Answer

Absolutely! Bring the kiddos—we’ve got family-friendly suites and plenty of beach fun.

Question 15

Is the hotel pet-friendly?

Accepted Answer

Sorry, no pets. But feel free to bring photos of your furry friends!

Question 16

Is the property wheelchair accessible?

Accepted Answer

Yes, with a bit of a bamboo twist. Our staff is ready to assist with any needs.

Question 17

Do you offer free Wi-Fi?

Accepted Answer

Yes, our Wi-Fi is faster than a coconut falling from a tree.

Question 18

Are there designated smoking areas?

Accepted Answer

Yes, smoke 'em if you got 'em—in designated outdoor areas.

Question 19

What is the cancellation policy?

Accepted Answer

Cancel less than 3 days before arrival, and we might have to charge you 100%. We’re sticklers like that.

Question 20

Is there a minimum stay requirement?

Accepted Answer

During peak seasons, we might ask you to stay at least 2 nights. More beach time, right?

Question 21

What types of rooms are available?

Accepted Answer

Suites and standard rooms, all with ocean views. Perfect for mermaids and beach bums alike.

Question 22

Are extra beds available?

Accepted Answer

Yes, we can roll one in just for you!

Question 23

Do the rooms have air conditioning?

Accepted Answer

Our suites are cool as cucumbers. Standard rooms have fans to keep you breezy.

Question 24

Is there a safe deposit box in the rooms?

Accepted Answer

Yes, lock up your treasures!

Question 25

Do the rooms have kitchens?

Accepted Answer

Suites do. Standard rooms don’t, but the lobby kitchen and BBQ pit are calling your name.

Question 26

What amenities are provided in the rooms?

Accepted Answer

Kitchens, hot water, Wi-Fi, balconies, and more. You’ll be living the beach life in style.

Question 27

Are there rooms with ocean views?

Accepted Answer

All of them! The ocean is basically your new roommate.

Question 28

Do you offer daily housekeeping?

Accepted Answer

Yes, just let us know if you need a tidy-up.

Question 29

Can I request a room with a balcony?

Accepted Answer

All standard rooms have balconies. Wave to your neighbors!

Question 30

Is there a refrigerator in the room?

Accepted Answer

Suites have them, standard rooms don’t. But the lobby kitchen fridge is up for grabs.

Question 31

What activities are available at the hotel?

Accepted Answer

Beach volleyball, pool fun, surfing, yoga, and more. We’ve got something for everyone—even the hammock experts.

Question 32

Is there a swimming pool?

Accepted Answer

Yes! Plus a hot tub for those who like their water warm and bubbly.

Question 33

Do you offer surfboard rentals?

Accepted Answer

Yes, they’re free with your reservation. Surf’s up!

Question 34

Is there a fitness center?

Accepted Answer

We call it the Gilligan Island Gym. It’s bamboo and beach-based.

Question 35

Are there any nearby attractions?

Accepted Answer

Just a 10-minute walk to Canoa’s lively town. More fun than you can shake a seashell at!

Question 36

Do you offer guided tours?

Accepted Answer

Yes, we can arrange it. Just let us know your adventure level.

Question 37

Is there a spa at the hotel?

Accepted Answer

No spa, but we can bring the massage to you. Beachside relaxation, anyone?

Question 38

Do you offer yoga classes?

Accepted Answer

Yes, on the beach or rooftop deck. Namaste with a view!

Question 39

Is breakfast included in the rate?

Accepted Answer

Not included, but we can arrange it. Free coffee is a must!

Question 40

Do you have BBQ facilities?

Accepted Answer

Yes, grill to your heart’s content.

Question 41

Do you have a restaurant on-site?

Accepted Answer

No restaurant, but local dining is a stone’s throw away. Delivery too!

Question 42

Is there a bar at the hotel?

Accepted Answer

Yes, right by the pool. Cheers to that!

Question 43

Can I have meals delivered to my room?

Accepted Answer

Absolutely! Room service from local restaurants.

Question 44

Are there any vegetarian or vegan options available?

Accepted Answer

Yes, local eateries have you covered. Cook your own if you prefer.

Question 45

Is there a grocery store nearby?

Accepted Answer

Yes, a short ride away. Stock up on snacks!

Question 46

Do you offer airport shuttle service?

Accepted Answer

Yes, for an additional fee. We’ll get you here.

Question 47

Is parking available at the hotel?

Accepted Answer

Yes, free and secure. Park it and forget it.

Question 48

Can I rent a car through the hotel?

Accepted Answer

Yes, just ask and we’ll arrange it.

Question 49

How far is the hotel from the nearest airport?

Accepted Answer

About 1.5 hours from Manta. Short hop, skip, and a jump!

Question 50

Is there public transportation nearby?

Accepted Answer

Limited options, but taxis and rideshares are easy. We’ve got your back.

The Coconut

Canoa, Ecuador