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  • What is the check-in and check-out time?
    heck-in begins at 3 PM. Check-out is by 11 AM—no need to leave at the crack of dawn!
  • Can I check in early or check out late?
    Early birds and night owls, we’ll try to accommodate you. Early check-ins before 11 AM come with half-day charges. Sleep in or arrive early—your choice!
  • Where is the Coconut Hotel located?
    Directly on the beach and north of the first roundabout in Canoa. If lost, just follow the sound of waves and look for the coconuts!
  • What languages does the staff speak?
    We speak English, Spanish, and the universal language of relaxation.
  • Is the hotel family-friendly?
    Absolutely! Bring the kiddos—we’ve got family-friendly suites and plenty of beach fun.
  • Is the hotel pet-friendly?
    Sorry, no pets. But feel free to bring photos of your furry friends!
  • Is the property wheelchair accessible?
    Yes, with a bit of a bamboo twist. Our staff is ready to assist with any needs.
  • Do you offer free Wi-Fi?
    Yes, our Wi-Fi is faster than a coconut falling from a tree.
  • Are there designated smoking areas?
    Yes, smoke 'em if you got 'em—in designated outdoor areas.
  • What is the cancellation policy?
    Cancel less than 3 days before arrival, and we might have to charge you 100%. We’re sticklers like that.
  • Is there a minimum stay requirement?
    During peak seasons, we might ask you to stay at least 2 nights. More beach time, right?
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